Terms of service

General

We reserve the right to supplement and amend the Terms and Conditions on which you are permitted access to the Inspired flowers site from time to time. We will post any changes on the Inspired flowers site and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access the Inspired flowers site.

We do not guarantee that our website, mobile applications or services will be uninterrupted or error-free and we will not be responsible for any losses arising from such errors or interruptions. Additionally, we reserve the right to suspend, restrict or terminate access to Inspired flowers website, mobile applications for any reason at any time for repair, maintenance, improvement or other technical reason, and to make changes to them.

These Terms and Conditions shall be deemed to include all other notices, policies, disclaimers and other terms contained in the Inspired flowers site, provided that in the event of a conflict between any such other notices, policies, disclaimers and other terms, these Terms and Conditions shall prevail. If any of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

In respect of fraudulent misrepresentation, this agreement (including any documents and instruments referred to herein) supersedes all prior representations, arrangements, understandings, and agreements between you and us (whether written or oral) and sets forth the entire agreement and understanding between you and us relating to the subject matter hereof.

Thank you for your order, and we hope your Inspired flowers experience will be a joyful one.

Our Promise, Returns & Refunds

We aim to delight our customers by delivering fresh flowers, in great condition, on time.

Our flowers are occasionally sent out in bud form meaning they will last longer with the recipient. If you receive flowers that do not seem fresh, please contact our team at inspiredflowersofficial.com or on 01704 568288 to let us know. If, at our sole discretion, the flowers do not meet our high freshness standards, we will give you the choice of a free replacement at our next available delivery date, or a refund. Ideally, we would like to receive the flowers back in order for us to take the matter up with our supplier. If we offer you a refund, we will refund you the full amount within 3 days. Please note that banks might take an additional 3-5 days to refund the amount to your card.

While we do everything we can to make sure our flowers are delivered, sometimes mistakes do happen and deliveries don't turn up. If we fail to deliver your order (i.e. if your flowers have not arrived within 3 days of their intended delivery date) we will send you a free replacement on our next available delivery date, or a refund. If we offer you a refund, we will refund you the full amount within 3 days. Please note that banks might take an additional 3-5 days to refund the amount on your card.

All floral products are subject to availability. In the event of any supply difficulties or if the flowers we have received from our growers that are needed to make up your order do not meet our high quality standards, we reserve the right, at our absolute discretion, to substitute any product with an alternate product of a similar style and equivalent (or greater) value and quality.

Payments

We accept Visa and MasterCard and MasterCard credit and debit cards. We never store or have access to your credit or debit card details.

Pricing

All prices are for flowers only, then have a delivery charge added to at the at cart stage and any other products you wish to buy, unless otherwise stated.

Customer & Recipient Information

To ensure that we can communicate effectively with both customers and recipients, it is very important that you provide accurate personal information.

Please remember that we value your privacy and will never lease, rent or sell your private information. For more information, please see our privacy policy.

During the checkout process, we ask for the following personal information:

Customer's email address We use this information to provide a better customer experience in the event we have to lease with you. We will also use the customer's email for marketing communications from time to time. Please ensure that email addresses are accurate.

Customer's full name and address We use this information for credit and debit card validation.

Customer's telephone number We use this information to contact customers in the event of problems with the order such as payment failures or delivery issues.

Recipient's full name and address We require this information in order to deliver the flowers you have ordered. It is vital that the recipient's address is accurate. Failure to do so may lead to a extra delivery charge to be made for a re-delivery.

Offer & Promotion Codes

At our discretion, from time to time, we may offer products at discounted prices. These offers are valid from the time that we introduce them to the end date of the offer and they cannot be used for purchases before the offer introduction date or after the offer end date.

In the event that a customer has made a purchase and the price of the purchased product subsequently falls or is discounted owing to a special offer, the price of the product at the time of purchase shall prevail. We are unable to offer special offer discounts for purchases that have already been made.

As our special offers are contingent on availability, we may change the terms of special offers and promotional codes, or withdraw them altogether, at any time, and without prior notice.

We also reserve the right, at our absolute discretion, to offer different personalised special offers and promotions and it will therefore only be possible for the customer in receipt of the special offer to redeem the discount.

Discounts and credits cannot be used in conjunction with any other offers.

We only allow one promotion code to be used per order.

Except where otherwise stated, discounts and credits are available only once to any one person.

Credit expires 12 months from the date that it is added.

We reserve the right, at our absolute discretion, to expire or revoke credit, or to temporarily remove the ability to redeem credit on our site.

Except where otherwise stated, voucher discounts and credits cannot be redeemed against or applied to orders placed during key peak periods where supply is limited. These include, but are not limited to, 7 delivery days up to and including Valentine's Day and Mother's Day.

Discounts and voucher codes cannot be redeemed against gift cards. Discount vouchers are applied only to the bouquet cost unless otherwise stated.